Returns & Refunds

At Purely Pixie Apothecary, every product is handcrafted in small batches with care and attention to detail. Because our skincare products are personal care items, we are unable to accept returns or exchanges on opened or unopened products. This policy helps ensure the safety and quality of every item we create.

Order Issues

If we've made a mistake with your order, we're committed to making it right.

Please contact us within 7 days of delivery if:

• You received the wrong item.

• An item is missing from your order.

• Your order arrived damaged during shipping.

To help us resolve the issue quickly, please include your order number and, if applicable, photos of the damaged item and packaging.

Once we've reviewed your request, we'll gladly replace the item or provide an appropriate solution.

Lost or Delayed Packages

Once your order has been handed over to the shipping carrier, delivery times are outside of our control. If your package appears to be lost or significantly delayed, please reach out to us and we'll do our best to help you work with the carrier to locate your shipment.

Questions?

Your happiness means a great deal to us. If you have any questions or concerns about your order, please don't hesitate to reach out. Email us: support@purelypixieapothecary.com.  We're always happy to help and will do everything we can to ensure you have a wonderful experience with Purely Pixie Apothecary.