Shipping Policy

Thank you for shopping with Purely Pixie Apothecary. Every order is handcrafted, carefully packed, and shipped with the same attention to detail that goes into every product we create.

Processing Time

Orders are typically processed and shipped within 2–5 business days. During product launches, sales, holidays, or periods of high order volume, processing times may be slightly longer.

Once your order ships, you'll receive a confirmation email with tracking information.

Shipping Rates

Shipping rates are calculated at checkout based on your location, the weight of your order, and the shipping method selected.

Delivery Times

Delivery times vary depending on your location and the shipping carrier. While we do our best to get your order to you as quickly as possible, delivery dates cannot be guaranteed and may be affected by weather, holidays, or carrier delays.

Order Tracking

Once your order has shipped, you'll receive an email with tracking information so you can follow its journey to your door.

Incorrect Shipping Address

Please double-check your shipping address before placing your order. Purely Pixie Apothecary is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided at checkout.

If you notice an error, contact us as soon as possible. If your order has not yet shipped, we'll do our best to update the address.

Lost or Damaged Packages

If your order arrives damaged or appears to have been lost during transit, please contact us within 7 days of the expected delivery date.

If your package arrives damaged, please include photos of both the packaging and the products so we can help resolve the issue as quickly as possible.

We'll work with you and the shipping carrier to find the best solution.

Warm Weather Shipping

Because many of our products are handcrafted with natural oils, butters, and botanical ingredients, they may soften or melt when exposed to high temperatures during shipping.

Whenever possible, avoid leaving your package outdoors or in a hot mailbox for extended periods. If your product softens in transit, simply allow it to return to room temperature before use. Product performance will not be affected.

Questions?

If you have any questions about your order or shipping, we're always happy to help. Please reach out through our Contact page, and we'll get back to you as soon as possible.

Thank you for supporting Purely Pixie Apothecary and our woman-owned small business. Every order truly means the world to us.